How do I place my order?
You can order your piece of memorial jewellery from our website, or directly from our workshop over the phone or in person.
Once the order is placed, we will send you a Cherish me order pack, along with a ring-sizer, a small plastic bag, and a pouch to place your ashes inside. If you are ordering a ring, use the ring-sizer included in the pack to select the correct size. Choose the colour of glass you wish to incorporate with the ashes in your piece of jewellery if you have chosen ashes in glass piece. Introduce a small amount of the cremation ashes into the plastic bag. Do not send all of the ashes, we only need a very small amount. We suggest that you safeguard the rest, in case of the very unlikely event that the package should go astray.
How long will it take to make my piece of Cherish Me memorial jewellery?
Each piece is individually handmade for you so please allow 1-2 weeks for your order to be made and sent back to you. Our automated email system will keep you up to date with the progress of your piece of memorial jewellery throughout the entire order process.
What are your delivery methods?
Delivery is free on all orders. Once your memorial jewellery has been completed by our jewellery team, Royal Mail will safely deliver your item using Special Delivery for a next day by 1pm service.
Can you send my order to a different address?
Yes of course. We can deliver your order to any location you wish. This includes your home and work address, or even the funeral directors.
How do I care for my memorial jewellery?
You can wear your piece of memorial jewellery most of the time. However, please do make sure it is removed when: doing housework; sunbathing; applying perfume and lotion; showering and bathing.
Is there a warranty on the jewellery?
Cherish me jewellery comes with a 1-year warranty from the date of purchase.
Can I include ashes from more than one person?
Yes you can send us more than one set of ashes. This is a lovely idea for someone that may have lost both parents and wish for them to be together always. Just make sure the ashes are labelled.
Can you include pet ashes into the memorial jewellery?
Of course. You can include pet ashes into all our beautiful jewellery.
Can I get my memorial jewellery engraved?
Yes our memorial jewellery can be engraved.
What happens if I scratch or damage my jewellery?
We want you to treasure your jewellery piece forever. But, accidents do happen. We offer a polishing or repair service